Ticketing & Theater Policies

  • All ArtTix single ticket purchases are final, there are no exchanges or refunds.
  • Subscribers may exchange tickets purchased as part of a season package based on the producing company’s policy.
  • All patrons, regardless of age, must have a ticket.
  • Recommended minimum age for all performances is eight years or older unless otherwise specified and no babes in arms.

Stand-by Ticketing Policy

At the discretion of the presenting organization, stand-by ticketing will be offered only for selected performances that have a no-late seating policy.

  • All patrons MUST be seated 5 minutes after performance start time.
  • Tickets for patrons not seated at least 5 minutes after performance start time will become invalid and non-refundable.
  • Stand-by tickets will be sold to fill seats of late patrons.
  • Stand-by patrons will line up at theatre door in numerical order and at the discretion of the producing company representative, stand-by patrons will be admitted 5 minutes after performance start time.
  • A stand-by ticket does not guarantee a seat or seating together and it cannot be used for admittance to any other performance other than the date/time printed on the ticket.
  • Stand-by ticketed patrons who are not seated for the performance must return to the ticket office immediately and present their stand-by ticket for a full refund.

THEATER POLICIES

To ensure everyone has an enjoyable theatre experience, the following policies are in effect at Abravanel Hall, Janet Quinney Lawson Capitol Theatre and the Rose Wagner Performing Arts Center:

  • Everyone must have a ticket.
  • Recommended minimum age for all performances is eight years or older unless otherwise specified and no babes in arms.
  • Any use of cameras and recording equipment is strictly prohibited unless otherwise specified.
  • For most performances, latecomers will be seated at the first convenient break and in designated areas as determined by the Artistic and House Management.
  • In some venues and for some performances, there will be no seating after curtain time.

Fee information

Service Fees

All tickets sold by ArtTix are subject to service fees. These fees vary depending on the producing company and can vary by purchase location:

  • Abravanel Hall, Janet Quinney Lawson Capitol Theatre and Rose Wagner Performing Arts Center sales are subject to a per ticket service fee of $.50 – $15.00 per ticket.
  • Telephone sales: per ticket service fees of $2.00 – $15.00.
  • Internet sales: per ticket service fee of $3.00 – $15.00 per ticket.
  • A minimal Preservation Fund Fee is charged on paid admissions for events at Abravanel Hall, Janet Quinney Lawson Capitol Theatre and the Rose Wagner Performing Arts Center. The Preservation Funds will be used for major projects to both enhance the experience of the artists and patrons and to preserve the buildings for future generations. Salt Lake County, the owner and operator of both ArtTix and the venues collects and administers the Preservation funds.
  • The Preservation Fund Fee is $1.00 at Abravanel Hall and Janet Quinney Lawson Capitol Theatre and 50¢ at Rose Wagner Performing Arts Center.

Salt Lake County Preservation Fund Fee

A minimal Preservation Fund Fee is charged on paid admissions for events at Abravanel Hall, Capitol Theatre and the Rose Wagner Performing Arts Center. The Preservation Funds will be used for major projects to both enhance the experience of the artists and patrons and to preserve the buildings for future generations. Salt Lake County, the owner and operator of both ArtTix and the venues collects and administers the Preservation funds.

The Preservation Fund Fee is $1.00 at Abravanel Hall and Capitol Theatre and 50¢ at Rose Wagner Performing Arts Center.
Eccles Facility Fee
The Eccles Facility Fee will be used by the operator exclusively for the operation of the Eccles Theater.
The Facility is $4.00 per ticket for events in the Eccles Delta Hall and $2.00 per ticket for events in the Regent Street Black Box at the Eccles Theater.
Arts for All Fee
The Arts for All Fee funds a program that offers income-eligible residents the opportunity to attend events at the Eccles Theater.
The Arts for All Fee is $.50 per ticket for events in both the Eccles Delta Hall and the Regent Street Black Box at the Eccles Theater.
 Cache Valley Center for the Arts
All tickets sold for events at the Ellen Eccles Theatre will be assessed a $1.00 Cache Valley Center for the Arts Facility Maintenance Fee.

If you have questions on any of these policies, or for policies in effect at other theaters, please contact ArtTix at 801-355-ARTS (2787), 1-888-451-ARTS (2787) or at arttix@slco.org.

 

Ticket Office Hours and Locations

For your convenience, tickets can also be purchased at any of our ticket office or outlet locations:

 

George S. and Dolores Doré Eccles Theater
131 S Main Street, Salt Lake City, Utah
Phone: 801-355-2787, 888-451-2787
Email: arttix@slco.org
Hours: M-F 10 a.m. – 6 p.m and Sat 10 a.m. – 2 p.m

 

Janet Quinney Lawson Capitol Theatre
50 West 200 South,  Salt Lake City, Utah
Phone: 801-355-2787, 888-451-2787
Email: arttix@slco.org
Hours: M-F 10 a.m. – 6 p.m and Sat 10 a.m. – 2 p.m

 

Abravanel Hall 123 West South Temple,  Salt Lake City, Utah
Phone: 801-355-2787, 888-451-2787
Email: arttix@slco.org
Hours: M-F 10 a.m. – 6 p.m.and Sat 10 a.m. – 2 p.m.

 

Rose Wagner Performing Arts Center 138 West Broadway,  Salt Lake City, Utah
Phone: 801-355-2787, 888-451-2787
Email: arttix@slco.org
Hours: M-F 10 a.m. – 6 p.m and Sat 10 a.m. – 2 p.m.
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